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海外會員訂購 Oversea Service
鑫韋布莊窗簾網路購物 2016-03-23


購物流程Shopping Tips


將您要購買的商品加入購物車→點選購物車中的「結帳」→物流選取「海外收件」→金流選取「海外Paypal付款」→並於「訂單備註」區留下完整收件和聯絡資訊→「送出訂單」→客服人員會於截單後1-2個工作天與您email接洽→確認金流和物流方式→確認收到款項→出貨。



Add items into shopping cart
click「結帳」→For shipping, please select「海外收件Oversea」→For payment, please select「海外Paypal付款」→Please leave your delivery information and full contact information in the「訂單備註」boxstaff member will contact you 1-2 business days after receiving the orderConfirm payment method and delivery methodConfirm payment receivedSend






Q1.   海外訂單物流選擇 Oversea Delivery

A1.   


 

順豐速運S.F. Express




     
  中華郵政Chunghwa Post

運輸方式
Deliver by

快遞Express

空運Air / 海陸Ocean

物流付費方式
Shipping Fee


貨到付運費Cash on delivery

先付費後出貨Pay before Send

先付費後出貨Pay before Send

運費計算
Shipping Rate


貨到付運費:
依官方公告為主,請自行進入順貨速運官方連結查詢。

先付費後出貨
:下單後請立即來信或留言告知工作人員,經確認重量和材積後會回覆你正確的運費和配送方式。

Cash on deliveryBase on the official announcement post by S.F. Express.

Pay before Send
After placing an order, please leave a message or email the staff member. The confirmation letter will be sent within 3 business days.

物流時間
Time to Delivery

3-5個工作天,不含清關時間

3-5 business days, exclude custom clearance and local transportation


空運:起飛後8-10個工作天


海陸:出航後45-75個工作天


以上皆不含清關時間

Air: 8-10 business days after aboard

Boat: 45-75 business days after aboard

above does not include times of custom clearance and local transportation

服務地區
Service Area


貨到付運費國家:
中國大陸/香港/澳門/韓國/馬來西亞/日本/新加坡

先付費後出貨國家:澳大利亞/俄羅斯/柬埔寨/泰國/印度/印尼/越南

Cash on delivery acceptable country: China, Hong Kong, Macao, Korea, Malaysia, Japan, and Singapore.

Pay before Send
Australia, Russia, Cambodia, Thailand, India, Indonesia, Vietnam

全球,偏遠地區請洽中華郵政官網

All (remote districts please check the official website of Chunghwa Post)

英語網站提供
English Website

有(較不完善)

 

 

Q2. 付款方式 Payment Methods

 

A2.    海外訂單只接受信用卡(目前接受卡別VISA MasterCard JCB)和PayPal以新台幣付款,先付費後出貨

 

Credit Card (VISA, MasterCard, JCB) or PayPal pay in New Taiwanese Dollar (NTD) only, Pay before Send.

 

Pa   PayPal付款機制限消費滿$1,000使用PayPal payment mechanism only accpte spending over $ 1,000.

 

PayPal付款方式 PayPal Transaction Steps

 

Step 1.       加入PayPal

Log in to PayPal

 

Step 2.       鑫韋布莊會寄出請款申請單至您的email信箱,點入連結後確認

Singway Fabric will send you the bill. Click the link and confirm the payment.

 

Step 3.       繳費後請提供您的訂單編號、付款名稱和時間以加速工作人員的作業時間

After paid, please provide your order number, name of PayPal account, and date of transaction making for
         Contact information centre in order to speed the process.

 

 

Q3.   所有商品都可以寄送至海外嗎?Can all products ship oversea?

 

A3.    無法提供海外配送原因可能有:Why cannot ship oversea?

 

1.       該品項為授權商品,有授權銷售國家限制。

Authorized product is limited

 

2.       或因商品為該國限制進口品項(如有遺漏之規範請依各國限制為準)。

The item has been prohibited and restricted from import.

 

3.       商品尺寸特殊。

The size or the shape of the product is not acceptable by post office.

 

 

※ 特別提醒Remind

 

◎各國進口關稅標準不同,若領取包裹時貴國欲收取商品之關稅,需由會員自行負擔。

Member has to bear the import tax based on country import rate if needed.

 

◎若包裹因各國法規產生關稅,而訂購人不願支付關稅以致包裹需退回時,退款金額將扣除實際產生之來回運費及兩地關稅後,再退回原訂單餘額。

If member return the package due to the import tax rate, refund will eliminate two-way freight fee and taxes.

 

◎ 收貨人需遵守收貨之國家(地區)的進口規範與限制(違禁品..),否則相關法律問題將由收貨人自行負責。

Receiver has to follow the country import rule and take responsibility of all legal aspects

 

 

Q4.   寄送資料填寫說明 Delivery information provided.

 

A4.    除大陸、香港、澳門以外配送地區 ,收件人需以英文全名填寫,不可簡寫。收件地址均需填寫正確郵遞區號。

 

           Receiver has to provide full name, phone number, and full mailing address with postal code.

 

 

Q5.   下單完成後,是否還能變更寄送地址?May I change name or address after order confirmed?

 

A5.    因海外訂單配送歷程繁複,訂單完成後,即無法修改寄送地址、收件人等資料。

           Due to the complicated procedures, no changes after order confirm.

 

 

Q6.   如何確認訂單及追蹤我的包裹?How to confirm my order or tract my package?

 

A6.    您可登入會員後至「訂單查詢」功能中,查詢訂單交易狀態,亦可利用相關連結查詢配送狀態,追蹤商品配送進度。訂單寄出後,系統將發送「出貨通知」至您的會員E-mail信箱中,在出貨通知信函中,將註明該筆訂單專屬配送編號,您可以藉此配送編號,視物流選擇至順豐速運或中華郵政官網追蹤配送進度。

You may use the shipping serial number Singway Fabric provided to track your package from the link below.

 

中華郵政Chunghwa Post:

http://postserv.post.gov.tw/webpost/CSController?cmd=POS4006_1&_MENU_ID=189&_SYS_ID=D&_ACTIVE_ID=193

 

順豐速運 S.F. Experss

http://www.sf-express.com/tw/en/

 

 

Q7.   invoice說明

 

A8.    包裹內附商業發票

           Business invoice automatically included.

 

 

Q8.   海外退貨/退費說明 Oversea Return / Refund Policy

 

A8.    因海外訂單配送歷程繁複,訂單完成寄出後,恕不接受退換貨。

           Due to the complicated procedures, return or refund are unacceptable.








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